Inspection Solutions, provides a limited warranty as specified below to the first purchaser, that should any of its products prove to be defective in materials or workmanship during normal use, within one (1) year from the date of purchase; Inspection Solutions, will, at its exclusive option, repair, replace or exchange the product or any of its parts with new, remanufactured or functional similar components.
What is Not Covered:
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Inspection Solutions shall not be responsible for any incidental or consequential damages resulting from the loss of any use of the camera system.
Our camera systems are used on job sites in the most demanding applications and environments. Under these conditions, the camera system will experience normal wear and tear and likely require maintenance repair service. While normal wear & tear is not considered a “defect” and is not covered by the Limited Warranty, it is our goal to get your camera system back in service a soon as possible. Inspection Solutions offers service, parts and repair by factory trained technicians at our facility in New Hampshire to meet your service needs.
This warranty does not apply to any camera system or component which has been subjected to accident, negligence, alteration, abuse or misuse. Repair by anyone other than Inspection Solutions or the use of or repair with any parts or components not supplied or furnished by Inspection Solutions will void the limited warranty.
This warranty does not apply to flex springs, cable rod, LED light rings, o-rings, batteries, skids, or other parts, which are considered consumable. The replacement of these items is part of normal product maintenance.
Defects in Materials or Workmanship:
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the product’s life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to function under normal use for more than an initial short period of time. Products that are returned for warranty inspection after previous successful usage are rarely found to have defects in materials or workmanship. The most common demand for service is the result of normal maintenance or wear and tear issues, which are not considered to be a defect in materials or workmanship.
All transportation charges to and from our location for warranty or service work will be the responsibility of the purchaser. Any damage and loss incurred in connection with the transportation of the camera system or individual components shall be borne by the purchaser.
No other warranties, guarantees, or liabilities, either implied or expressed, will be the responsibility of Inspection Solutions.
Inspection Solutions will, at its option, repair or replace without charge to the original purchaser, any part or parts manufactured by it and found, upon examination, to be DEFECTIVE IN MATERIAL AND/OR WORKMANSHIP if received for such examination within the stated warranty period, which begins on the date of original purchase.
Return Policy
A camera system is returnable only under the following conditions: The camera must be returned unused in brand new condition with all packaging and manuals included. A used camera is not returnable. A decision to return the camera must be approved by Inspection Solutions and we will issue a return authorization number. A camera can only be returned in the first 15 days after initial delivery. A 10% restocking fee will apply to all returned equipment.
